Zultys IP PBX version 3.0 released
Posted: 20 June 2006
New software version delivers productivity improvements to users of Zultys’ popular VoIP systems
Zultys Technologies released version 3.0 of the software for their MX30 and MX250 IP PBXs.
“This release is the culmination of a major software development effort that has been in process for over a year,” said Iain Milnes, president of Zultys. “There has been extensive testing done for the past six months at over 80 trial sites around the globe. The feedback has been extremely positive and puts us way ahead of those companies struggling to shore up their telephony offerings.”
Features included:
- instant message (IM) bridge between the Zultys PBX and public IM services such as AOL, ICQ, Yahoo!, and MSN
- advanced automated attendant (AA), or basic IVR
- integration with Microsoft Exchange for unified messaging
- support for fractional PCM (T1 or E1) on the MX30 system
The IM feature now permits a business to control users having access to outside IM services while maintaining internal security and allowing all messages to be archived. This allows a business to give its employees the tools to better communicate with business partners while at the same time reducing many unnecessary interactions.
“Our customers are extremely happy to have this IM to the outside feature,” said Charles Green, Business Development Manager, Government Accounts, at MidAtlantic Broadband, a broadband services provider with headquarters in Baltimore, Maryland. “Before release 3 from Zultys we had to block all of the ports on our customers’ firewalls so that no one could use external IM. With version 3 on the MX250, they will now have the security they want and the control the law requires, while at the same time getting the benefits of archiving the text. It’s great!”
The advanced AA allows the MX system to interact with a caller to collect information that can be used to access a data base for further interaction or to determine how the call should be routed. The information from a data base can be spoken back to the caller, attached as data and forwarded simultaneously with the call to an agent, or can be used to route the call. Multiple interactions are permitted, all controlled by scripts running on the MX system and an external HTTP server. This feature is highly customizable to support multiple vertical markets such as banking, real estate, pharmacy, and automotive.
“We implemented our first advanced AA solution for a financial services firm about three months ago,” said Mike Fredrickson, Vice President of Sales for KineticWorks. “The Zultys solution is powerful and really flexible. It allowed us to easily address the customer’s needs, and since then, we’ve been applying this same model to customers in other industries. It’s hard to believe how many applications are out there that we can fit with Zultys.”
This software upgrade is available at no charge to those customers with a current software subscription. Although some new features are licensed, existing customers benefit from upgrading to this version by having:
- better archiving (more items to be archived and a tool to query and view the archived elements)
- better fax (customized cover pages)
- better inbound call center (route by multiple DIDs to support multiple campaigns, full time call recording, enhanced statistics)
- better language support (multiple languages supported simultaneously in the automated attendants and voice mails; over 25 languages now supported)
- better support for emergency call handling (allows emergency services personnel to call back the specific device that placed an emergency call)
- better E1 CAS support (MF R2 certified for Mexico and Brazil)
- better diagnostics and system monitors (allowing the administrator to find network faults faster and review usage patterns easier)
- better global support for Internet telephony service providers (ITSPs) (numerous configurable options allow the MX systems to interoperate with a greater number of ITSPs worldwide)
Pricing and Availability:
Release 3.0 is available at no charge for Zultys customers with an existing software subscription.
Customers without a subscription can upgrade for a fee. Some features are licensed separately.
The software will be available for general release on July 10th, 2006 through certified Zultys resellers around the world.
For more information see www.zultys.com
Posted by Richard Price, Editor EnergyME.com
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