Saudi Telecom Company selects Convergys
Posted: 10 February 2006
Operator of largest communications network in the Arab world will deploy a Convergys solution to create a truly customer-centric services company
Convergys Corporation , a global leader in customer care, human resources, and billing services, announced today it has signed a landmark contract with Saudi Telecom Company (STC), a provider of mobile, landline, data, and Internet services in the Kingdom of Saudi Arabia.
This multi-year licensing, support, and maintenance contract for a Convergys billing and customer care solution is one of the largest of its kind in this region of the world.
As one of the world’s top 15 most profitable telecom operators, STC operates the largest communications network in the Arab world covering more than 95 per cent of the Kingdom of Saudi Arabia.
STC selected Convergys’ Infinys [tm] rating and billing solution to support its current 12 million pre- and post-paid mobile subscribers, and to quickly scale to meet anticipated subscriber growth brought about by STC’s delivery of new advanced services. Convergys will also provide on-site professional and consulting services staff for project planning, consulting, and training. Implementation will begin during the first quarter of 2006.
“STC has spent the last six years since its privatization developing the Saudi communications services market and increasing the value it offers its customers,” said Eng Saud Al-Daweesh, President of STC.
"The new Infinys solution, coupled with a complete overhaul of our CRM, will ensure that customer demands for new sophisticated mobile services are met and even exceeded, while helping to lower STC’s operational costs.”
"This is the biggest billing contract for Convergys in the Middle East and one of the largest for the industry in the region. This deal reinforces the leadership position Convergys has established in the Middle East,” said Jean-Hervé Jenn, Convergys’ President, International. "We are very pleased to be working with STC, one of the premier telecommunications companies in the world."
On completion of its migration to Infinys, STC will realize a lower total cost of ownership and operate a highly scalable, convergent rating and billing solution capable of supporting voice, data, and video offerings across wireless, wireline, and cable/broadband services.
STC, which has already introduced a variety of value-added messaging services for mobile subscribers, was granted a 3G license earlier this year.
The Convergys solution is a core component of STC’s strategy to create a truly customer-centric services company, which can deliver value to customers and shareholders alike.