opens three new service centres in Saudi Arabia
Posted: 12 May 2003
HP recently announced the opening of three new service centres
in Saudi Arabia.
The centres, which are based in Riyadh, Jeddah and Al-Khobar offer
comprehensive support for HP products including PCs, servers, portable
computing products, laserjet and inkjet printers, large format plotters
and many other peripherals sold in the Kingdom.
The center will be staffed by an experienced team of fully-certified
HP engineers and will have an extensive stock of spare parts. All
warranty and post-warranty services will be handled at the centres
which will employ a total of around 20 people
“This is extremely good news for HP customers throughout
the Kingdom,” says Fawwaz Qadan, General Manager of HP Services
in Saudi Arabia. “We have always offered our customers the
highest quality products supported by our network of partners throughout
the Kingdom. Given the huge growth that HP has enjoyed in Saudi
Arabia across the last five years we believed that the tiem was
now right to establish these centres.”
Customers will have the option to return products to their resellers
or directly to the HP Service Center.
The company is also launching a freephone service on 800 897 1444
through which customers can receive product advice and information,
technical assistance and repair status information.
The centres offer a maximum five day return time, same day product
exchange (where appropriate), on-site next business day support,
and customer specific repair times.
The services centres will operate in parallel with the HP Authorised
Service Provider (ASP) program which will continue to operate.
“We have been very ambitious in the service targets that
we have set,” says Khalid Hussain, Customer Support Manager,
HP Services in Saudi Arabia. “So our customers in Saudi Arabia
are assured of our highest level of commitment to ensure their needs
Posted by Richard Price,
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